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Open Privacy Statement

        Helping homeless and badly housed people of Rugby 

Privacy Statement

 

The Hope4(Rugby) Ltd is committed to protecting your privacy when you use our on-line, telephone or other services (“Services”). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions, features or the way the site works or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it.

Your acceptance of these Privacy Statement terms

By using any our web site or our Services, you unconditionally agree to be bound by this Privacy Policy.

What Data Do We Collect and How Do We Use It?

The Hope4 (Rugby) Ltd collects and processes information about you in order to:(i) identify you each time you visit our Web Site or wish to have a Service provided;

(i) applications submitted by you;

(ii) improve our Services and Web Site;

(iii) Customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;

(iv) carry out research on the demographics, interests and behaviour of all of our users; and

(v) send you information we think you may find useful, including information about new Hope4 (Rugby) Ltd activities and services.

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences. You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special events that you’re interested in).

Log Files/IP Addresses

When you visit our Web Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Web Site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non Personal Information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Site information relating to the number of users linking to our Web Site from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. First party cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Third party cookies are added by scripts added to the website, examples include Facebook and YouTube. Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

Cookies We Use and Why

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Google Analytics:

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Overview of privacy at Google

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Facebook:

Facebook cookies are related to many functions including storing the language and country you are browsing from, involved with ‘Facebook Like’ buttons, and involved with security to ensure your Facebook login is not being misused. If you do not use Facebook then our website will not place these cookies on your device.

Overview of privacy at Facebook

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YouTube

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

View YouTube’s ‘How to embed a YouTube video’ page for more information

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout

With Whom Is The Information Shared?

Hope4 (Rugby) Ltd will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf. Hope4 (Rugby) Ltd may disclose aggregate statistics about our services, our Web Site visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information. Hope4 (Rugby) Ltd may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of the company name and its Web Site, visitors to the Web Site and customers of our Services.

Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Hope4 (Rugby) Ltd is not responsible for the privacy policies or the content of such sites. We would only sell or rent your personal information to a third party either as part of a sale of the assets of Hope4 (Rugby) Ltd, having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Information About Products and Services

It is very important to us that we provide you with the highest level of service.  In order to help us do this, from time to time Hope4 (Rugby) may send you details of our products and services which we think may be of interest to you.  If at any time you do not wish to receive these details, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Security

Hope4 (Rugby) Ltd places a great importance on the security of all information associated with our customers, clients & volunteers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control.  For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our Web Site, we use secure server software (SSL) to encrypt financial information you input before it is sent to us.  While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where Is The Information Stored?

Information which you submit via our Web Site or our telephone services is stored on a computer located in the UK.  This is necessary in order to process the information and to send you any information you have requested.  Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the UK & EEA.  Not all countries outside the EEA have data protection or privacy laws.  In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.

Comments & Questions

Please e-mail any questions, concerns or comments you have about our Privacy Policy to This email address is being protected from spambots. You need JavaScript enabled to view it.

   

   Our Services

   Hope Centre 
   Winter Shelter
   Food Bank 
   Hope 4 U 

   

   Contact us

    Administrator 
     01788 572456
     This email address is being protected from spambots. You need JavaScript enabled to view it.

   

    Hope4 Centre

     The Day Centre 01788 572456, is open, at the Hope Centre, during the following hours:

   Monday to Friday:    11am to 2pm
    Saturdays:  9am to 11am
    Sundays:  1pm to 4pm

  • Hope4U - Currently suspended due to staffing & safety issues. We will review this in the summer.

 Charity no. 1126487

This site uses Cookies. Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so.
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